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How rmking8 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account securely — your contact details, wallet information and activity history.

Account data kept secureLocal wallet details protectedYour right to access and updateNo data sold to third partiesContact us to request changes

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DATA HANDLING PRACTICES

How We Keep Your Account Information Secure

We apply SSL encryption to every page where your account data travels — registration, login, deposit and withdrawal screens all run over a secure connection. Internally, access to account records is restricted to staff who need it to resolve your request. We review these access controls periodically and remove permissions when roles change. Cookie use on the site is limited to session management and fraud detection; we do not use cookies to build advertising profiles.

Encryption in Transit

All data between your device and our servers travels over SSL. This applies whether you deposit via Touch 'n Go eWallet, Boost or GrabPay from a mobile or desktop connection.

Cookie Policy

We use session cookies to keep you logged in and security cookies to flag unusual activity. No advertising or third-party tracking cookies are placed without your knowledge.

Data Retention Schedule

Account records are held for the period required by applicable law. When that period ends, data is either permanently deleted or anonymised so it cannot be traced back to you.

Requesting Changes

You can ask us to correct inaccurate data, restrict how we use it, or request a full account data export. Submit your request via live chat or the email support channel.

What Data We Collect and Why We Hold It

rmking8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you provide directly — your name, email address, mobile number and account credentials when you register. When you make a deposit via Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference and amount so your account balance stays accurate. We

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also gather device and browser session data automatically: IP address, device type and the pages you visit. This helps us detect unusual login attempts and keep your account access protected. We do not store your full e-wallet PIN or bank credentials — those stay on your
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payment provider's side. Activity data, including your betting history and withdrawal requests, is kept for the period required under applicable law and then either deleted or anonymised. We may share limited information with payment processors and fraud-prevention services where that is necessary to complete your transaction.
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We do not sell, rent or trade your personal data to advertisers. Access to this service depends on local law and is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review the data we hold, request a correction or ask us to delete your account records, get in touch through any of the channels below. Our account team handles privacy requests separately from general account help, so please mention that your query relates to personal data when you write in. Players in Kuantan and across Malaysia can reach us using the same contact paths.

Live Chat Start a chat session from the account page. Tell the agent your request relates to personal data and they will route it to the right team.

Email Support Write to our support address with your registered email and account ID. Privacy requests are acknowledged within one business day.

Account Settings Log in, go to Account Settings, and use the Data Request section to download a copy of your activity history or update your contact details directly.

Common Questions About Your Data and Rights

The questions below cover what we collect, how long we keep it, who can see it and what steps to take if you want to review or remove your information. If your question is not here, reach out via live chat or email and we will respond within one business day.

We collect your name, email, mobile number and a password hash. We do not store your full payment PIN or bank login — those remain with your payment provider, such as Touch 'n Go eWallet or Boost.

We store only the transaction reference and amount from each deposit. Full wallet credentials stay on the GrabPay and Touch 'n Go eWallet platforms. We never hold your full e-wallet account number.

Yes. Log in, go to Account Settings and use the Data Request section to generate an export. Alternatively, email our support team with your account ID and the request will be processed within a few business days.

We hold your data for the period required under applicable law in the region where your account is registered. After that period, records are deleted or anonymised. Contact us if you want to know the specific retention schedule for your account.

Only staff whose role requires it — account verification, fraud review and payment reconciliation teams. Access is logged and reviewed regularly. No wider internal team can pull your personal records.

We do not sell or rent your data. We share limited information with payment processors like DuitNow and FPX only where needed to complete your transaction or meet a legal obligation.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Apprmking8 App InfoTerms & Conditions

How rmking8 Handles Your Personal Information

How We Keep Your Account Information Secure

Encryption in Transit

Cookie Policy

Data Retention Schedule

Requesting Changes

How to Contact Us About Your Privacy

Common Questions About Your Data and Rights

01 What personal information does rmking8 collect when I register?

02 Does rmking8 store my GrabPay or Touch 'n Go eWallet details?

03 Can I request a copy of all the data rmking8 holds on my account?

04 How long does rmking8 keep my account and transaction history?

05 Who inside rmking8 can access my personal data?

06 Does rmking8 share my data with advertisers or third parties?

Privacy Policy

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